7 ways to fail at NPS Survey

 


Recently, I received an NPS survey 15 minutes after I bought the product!

I haven’t even used it yet!

I don’t even know how useful it’d be for me! It might be a great product, but I don’t know it yet. 

So, 15 minutes after the purchase is certainly NOT the RIGHT TIME to send an NPS survey!

And there have been many such instances where companies make major mistakes while sending NPS surveys. While everyone talks about what to do when sending an NPS survey, I thought let’s talk about WHAT NOT TO DO!

So one day on Twitter, I asked my fellow CX Leaders in the CXQOTD –

“In your experience, where have you seen the worst NPS survey designs?”

Click to read more: https://www.surveysensum.com/blog/7-ways-to-fail-at-nps-survey/

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