How customer success teams can improve customer retention with VOC?


Did you know Zara doesn’t spend a penny on marketing?

And yet, it has the most loyal customer base. 

– But, why?

Well, one thing that Zara does is, it knows what to focus on and how to make its customers happy. That’s why they take customer feedback SERIOUSLY. 

And that’s where VOC comes into the picture.

So, what is VOC?

Click to read more: https://www.surveysensum.com/blog/improve-customer-retention-voc/

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