Benefits of WhatsApp Surveys & why you should consider it

 


Are you happy with the response rate on your current surveys? 

If not, you are still a part of the large crowd struggling with the low survey response rates. 

But this needs to change. Because if you won’t get enough responses on your surveys, how will you know what’s working and what’s not?

So, to stand out from the crowd, many businesses have shifted from traditional surveys and started using WhatsApp surveys – and boosted their response rate by at least 40%.

How? – Because that’s where their customers were.

And yours are too.

But why WhatsApp surveys? Why not any other platform?

In this, we will be talking about the benefits of WhatsApp surveys, why you consider it, and how to run a survey on WhatsApp. 

Click to read more: https://www.surveysensum.com/blog/benefits-of-whatsapp-surveys/

Comments

Post a Comment

Popular posts from this blog

How to analyze WhatsApp Survey feedback?

Image
  Did you know “Indosat did 20 times more surveys in the last 6 months than in the past 1 year?”  Wondering how? Well, earlier they were struggling with getting responses from their customers via calls. And low response rate means, less customer interaction, and reduced sales. So, what did they do? –  They shifted to WhatsApp surveys. Why? Because customers now prefer other platforms in the market, especially, WhatsApp. “That’s why 80% of messages sent on WhatsApp are seen within 5 minutes. – INC42” Click to read more:  https://www.surveysensum.com/blog/how-to-analyze-whatsapp-survey-feedback/
Read more

How did Indomobil Nissan boost its survey response rate with WhatsApp surveys?

Image
Are you happy with the response rate on your current surveys?  If not then you are still a part of the large crowd struggling with the low survey response rates.  Indomobil Nissan was toiling with the same. But now, Indomobil Nissan boosted its response rate by 35% with WhatsApp surveys. Yes, I’m not kidding! Earlier, they were getting only a 5% response rate on the phone surveys – not enough feedback to make any conclusions. So they shifted from traditional phone surveys and started using WhatsApp surveys. Why WhatsApp? – Because that’s where your customers are. And not just that, 80% of messages sent on WhatsApp are seen within 5 minutes. This platform lets you know that you are just a message away from taking feedback, listening to the customers, or getting support from the brand. And Nissan successfully leveraged it! Let’s first talk about WHY Nissan started looking for an alternative survey method in the first place. Click to read more:  https://www.surveysensum.com/...
Read more

Expert Advise on the Impact of Color Coding the NPS Scale

Image
There has been a lot of discussion around the NPS surveys, but one question, however, remains unanswered –  Should you color code the NPS scale? Mr. Tanuj Diwan, Head of Product at SurveySensum, took this discussion to LinkedIn, and many interesting and informative insights were shared by CX thought leaders.  And with many expert people sharing their thoughts, we collated everything here to give you a comprehensive picture of the controvertible topic of color coding the NPS Scale. Click to read more:   https://www.surveysensum.com/blog/color-coding-nps-scale/
Read more