Closed-loop Feedback: A Comprehensive Guide
I recently bought a very expensive pair of Colorblind Glasses from Pilestone. But they didn’t work! I requested a refund but the app somehow created a replacement request.
The glasses were picked up. But I didn’t receive any replacement or the money!
I reached out to customer care which I heard was very good. They asked me to wait for a week. After a week, they referred me to some other department. And a week after that, they said that the refund has been processed but it’s the bank’s fault!
I received the money after one call to the bank. But, I am NEVER going to buy from the Pilestone again.
Why?
- I was unhappy with the way my case was handled.
- I hate explaining the issue to multiple agents again and again.
- The agents were untrained. They had no clue what they were supposed to do.
- No one even made the effort to understand the root cause.
- It seemed like I was talking to multiple teams from different companies. They kept on dodging my case.
Click to read more:
Comments
Post a Comment