15 Best NPS Tools to look for in 2022

If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there. An index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones.


This simple metric has brought groundbreaking changes to CX and has become very much significant in such a short time. The reason is...


NPS is not a metric that just measures customer loyalty and satisfaction, it actually gauges the overall emotion of the customer towards your brand.


Organizations can use their net promoter score to discuss problem areas, improve the experience of their customers, monitor loyalty trends, and grow revenue.

What is an NPS tool?

NPS tool helps you survey your customers’ loyalty, categorize them as per their satisfaction data, and keep in touch with them. It helps you find out whether your customers would be willing to recommend your brand to others and improve many other assets of your company. 

A well-designed NPS tool features NPS calculation, automation, survey scheduling, customer segmentation, intuitive dashboard, reports, real-time notifications, etc. to help you make the most of your NPS survey. 

How to choose the right NPS tool?

Every company's requirements are unique. You will need dedicated NPS software with innovative survey distribution channels, specific analytic and reporting features to conduct successful NPS surveys. It should also feature integrations to incorporate NPS scores and feedback into your existing platforms. In other words, the right NPS tool will streamline the entire process. 

So, here are the factors that will help you choose the right NPS tool for your business.


  • Survey Volume

You need to make sure that the software you choose can manage the volume of surveys you intend to send. Most companies restrict survey volume by pricing tier, depending on the number of surveys you send via a particular distribution channel.


  • Integration

The workload gets simplified when all of the platforms and applications you use every day perform well together. Also, the user doesn't have to switch between multiple platforms as all the operations can be done on the existing platform itself. So look for an NPS tool that integrates with your existing applications seamlessly. It should blend effortlessly with your technology, workflows, and communications.


  • Survey Templates

Pre-built survey templates are one of the most important must-haves for any NPS tool. It reduces your workload and saves time for creating manual templates. Customizable survey templates also allow you to apply your brand’s colors and attach your logo to any surveys that you send out. You don't have to build a survey from scratch. A little bit of editing here and there and you are ready to go!


  • Customer Segmentation

The best NPS tool will segment your customers into three categories, namely, promoters, passives, and detractors amongst other segments such as tags, demographics, etc. The respondents are classified into these categories according to the score given by them in the survey. Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately.


15 Best NPS tools of 2022

We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2022. Here, take a look at the tools that can help you organize, share, and analyze your NPS surveys. 


Click to read more: https://www.surveysensum.com/blog/best-nps-tools/

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