SurveySensum

  Are you happy with the response rate on your current surveys?  If not, you are still a part of the large crowd struggling with the low survey response rates.  But this needs to change. Because if you won’t get enough responses on your surveys, how will you know what’s working and what’s not? So, to stand out from the crowd, many businesses have shifted from traditional surveys and started using WhatsApp surveys – and boosted their response rate by at least 40%. How? – Because that’s where their customers were. And yours are too. But why WhatsApp surveys? Why not any other platform? In this, we will be talking about the benefits of WhatsApp surveys, why you consider it, and how to run a survey on WhatsApp.  Click to read more:  https://www.surveysensum.com/blog/benefits-of-whatsapp-surveys/

Automotive companies have invested billions of dollars to get ahead of the competition, focusing on the quality of vehicles, features, design, performance, fuel potential, comfort, value for money, and many other attributes. But they are NOT focusing on the other side of the coin – Customer Experience. The customer experience of car buyers is as important as the quality of cars and their attributes. And while the entire industry is focusing on improving or offering the best and most innovative cars out there, only a handful are focusing on their customer experience. Click to read more:   https://www.surveysensum.com/blog/cx-automotive-customer-surveys/ Here’s a stat to emphasize the importance of the customer experience of car buyers.

How would you feel if the customer support agent picked up your call and helped you instantly to resolve your issue?  You’ll be glad, right? Every customer wants their issues to get resolved quickly. That’s where CES comes into the picture. CES (customer effort score) is a customer experience metric that gauges the effort put in by the customer to get an issue resolved or perform a task.  It basically helps businesses reduce the friction between the customer and the brand.  But how will you measure the CES score? For that, you need to create a CES survey and share it across multiple channels and analyze the result and take the necessary action.  So, let’s understand extensively what CES is. Click to read more:   https://www.surveysensum.com/blog/create-a-ces-survey/

  A 5-point NPS scale is navigating through the metric system nowadays.  Many organizations have started using it on their mobile surveys and many are in the process of adapting it.  But is this the right scale to measure your customer loyalty? If yes, then what are its applications? Where to use it? And, how to calculate its NPS score? Before indulging in the 5-point NPS scale, let’s talk about the NPS in brief.  Click to read more:  https://www.surveysensum.com/blog/11-point-and-5-point-NPS-scale/

The right way to launch an NPS program – with SurveySensum NPS is more than just a number!  It gives you opportunities for improvements, reduces customer churn, boosts loyalty, gauges customer happiness, and does a lot more.   While businesses are chasing to boost their NPS score, they’ve forgotten that it’s not just about the score but also what comes with the process.  With every NPS survey, you learn what customers are liking, what challenges they are facing, what can be improved, and if they are going to stay with you – only if used correctly. Click to read more:   https://www.surveysensum.com/blog/surveysensum-best-nps-tool/ So, let’s understand what is the right way to launch an NPS program and what you need for it.

Customer feedback has always been a hot topic for companies that aim to be customer-centric. They need to know everything their customers feel about their products, services, support, etc.  And to understand customers’ experience and their expectations, you need online survey tools. So, let’s begin and look extensively at what are online survey tools, their benefits and limitations, how to choose the right online survey tool for your business, and the top 10 online survey tools available in the market.   What are online survey tools?  In the world of digitalization where everything has gone online, your customers have too. So, be where your customers are. And they are on WhatsApp, emails, chatbots on your website, in-apps, web apps, social media, and many more digital channels.  Move from traditional face-to-face (F2F) or phone surveys to online surveys. And for that, you require online survey tools. Online survey tools  help you gather feedback from multip...

Jotform is an online worldwide platform that helps businesses create robust forms easily on any device. It has limitless customizable templates for its users with 100+ integrations to third-party apps.  This all-in-one workspace collects, organizes, and manages the data online. And not just that, it offers conditional logic in the forms, quick-to-generate reports, automated workflows, and many other features.  So, before jumping straight to its alternatives, let’s find out why Jotform is famous amongst many businesses and users out there. Here are some of the reasons why.  Why is Jotform so popular? Here’re some of the advantages of using the Jotform platform.  Jotform is easy to use to create forms online. 10,000+ templates and themes are available. Mobile-friendly as the forms can be created and accessible on mobile easily. It can be integrated with 100+ applications. It helps you add conditional logic to the forms.  But that’s not it, with these and so many o...