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Showing posts from January, 2023

Why SurveySensum is the best Google Form Alternative?

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Did you also send your first customer survey through Google Forms? Well, almost everyone has. It is one of the easy-to-use and free platforms available in the market.  .. but are you still using it? If yes? Then how are you adding logic to your surveys? Or, integrating the platform with your CRM? Exactly for these reasons and many more, it is time to go beyond Google Forms to better feedback platforms in the market.  Let’s deep dive into it. Click to read more : Google Form Alternative for SMEs

10 Best Product Feedback Tools to look for in 2023

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Did you know each year more than 30,000 new consumer products are launched and 95% of them fail” – Harvard Business School  No one wants to be in that 95% category, right? But how to avoid it? How to create a successful product that fits the market needs, resolves customer challenges, and also has a competitive edge?   A Product Feedback Tool is an answer.  A feedback platform that helps you analyze your product from the customers’ eyes and lands in the successful 5% category, saving you months of effort and brainstorming. Click to read more:  https://www.surveysensum.com/blog/best-product-feedback-tools/

How to analyze WhatsApp Survey feedback?

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  Did you know “Indosat did 20 times more surveys in the last 6 months than in the past 1 year?”  Wondering how? Well, earlier they were struggling with getting responses from their customers via calls. And low response rate means, less customer interaction, and reduced sales. So, what did they do? –  They shifted to WhatsApp surveys. Why? Because customers now prefer other platforms in the market, especially, WhatsApp. “That’s why 80% of messages sent on WhatsApp are seen within 5 minutes. – INC42” Click to read more:  https://www.surveysensum.com/blog/how-to-analyze-whatsapp-survey-feedback/

How customer success teams can improve customer retention with VOC?

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Did you know Zara doesn’t spend a penny on marketing? And yet, it has the most loyal customer base.  – But, why? Well, one thing that Zara does is, it knows what to focus on and how to make its customers happy. That’s why they take customer feedback SERIOUSLY.  And that’s where VOC comes into the picture. So, what is VOC? Click to read more:  https://www.surveysensum.com/blog/improve-customer-retention-voc/