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Showing posts from December, 2022

Benefits of WhatsApp Surveys & why you should consider it

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  Are you happy with the response rate on your current surveys?  If not, you are still a part of the large crowd struggling with the low survey response rates.  But this needs to change. Because if you won’t get enough responses on your surveys, how will you know what’s working and what’s not? So, to stand out from the crowd, many businesses have shifted from traditional surveys and started using WhatsApp surveys – and boosted their response rate by at least 40%. How? – Because that’s where their customers were. And yours are too. But why WhatsApp surveys? Why not any other platform? In this, we will be talking about the benefits of WhatsApp surveys, why you consider it, and how to run a survey on WhatsApp.  Click to read more:  https://www.surveysensum.com/blog/benefits-of-whatsapp-surveys/

How to close the feedback loop on automotive customer surveys?

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Automotive companies have invested billions of dollars to get ahead of the competition, focusing on the quality of vehicles, features, design, performance, fuel potential, comfort, value for money, and many other attributes. But they are NOT focusing on the other side of the coin – Customer Experience. The customer experience of car buyers is as important as the quality of cars and their attributes. And while the entire industry is focusing on improving or offering the best and most innovative cars out there, only a handful are focusing on their customer experience. Click to read more:   https://www.surveysensum.com/blog/cx-automotive-customer-surveys/ Here’s a stat to emphasize the importance of the customer experience of car buyers.

How to create a CES survey in just 5 minutes with SurveySensum?

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How would you feel if the customer support agent picked up your call and helped you instantly to resolve your issue?  You’ll be glad, right? Every customer wants their issues to get resolved quickly. That’s where CES comes into the picture. CES (customer effort score) is a customer experience metric that gauges the effort put in by the customer to get an issue resolved or perform a task.  It basically helps businesses reduce the friction between the customer and the brand.  But how will you measure the CES score? For that, you need to create a CES survey and share it across multiple channels and analyze the result and take the necessary action.  So, let’s understand extensively what CES is. Click to read more:   https://www.surveysensum.com/blog/create-a-ces-survey/