What is Customer Experience Management (CXM) – SurveySensum

 


What is Customer Experience Management (CXM)?

The system of marketing tactics, technologies, and processes that concentrate on customer engagement, satisfaction, and experience is called Customer Experience Management.

It is only by knowing the needs of customers can you create and deliver incredible experiences.

And how can you achieve it?

By listening to your customers across all touchpoints on all channels, analyzing their feedback, and acting on it!

But there is one common question that always confuses people!

Click to read more: 

https://www.surveysensum.com/customer-experience/cxm-customer-experience-management/

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