SurveySensum

  A 5-point NPS scale is navigating through the metric system nowadays.  Many organizations have started using it on their mobile surveys and many are in the process of adapting it.  But is this the right scale to measure your customer loyalty? If yes, then what are its applications? Where to use it? And, how to calculate its NPS score? Before indulging in the 5-point NPS scale, let’s talk about the NPS in brief.  Click to read more:  https://www.surveysensum.com/blog/11-point-and-5-point-NPS-scale/

The right way to launch an NPS program – with SurveySensum NPS is more than just a number!  It gives you opportunities for improvements, reduces customer churn, boosts loyalty, gauges customer happiness, and does a lot more.   While businesses are chasing to boost their NPS score, they’ve forgotten that it’s not just about the score but also what comes with the process.  With every NPS survey, you learn what customers are liking, what challenges they are facing, what can be improved, and if they are going to stay with you – only if used correctly. Click to read more:   https://www.surveysensum.com/blog/surveysensum-best-nps-tool/ So, let’s understand what is the right way to launch an NPS program and what you need for it.

Customer feedback has always been a hot topic for companies that aim to be customer-centric. They need to know everything their customers feel about their products, services, support, etc.  And to understand customers’ experience and their expectations, you need online survey tools. So, let’s begin and look extensively at what are online survey tools, their benefits and limitations, how to choose the right online survey tool for your business, and the top 10 online survey tools available in the market.   What are online survey tools?  In the world of digitalization where everything has gone online, your customers have too. So, be where your customers are. And they are on WhatsApp, emails, chatbots on your website, in-apps, web apps, social media, and many more digital channels.  Move from traditional face-to-face (F2F) or phone surveys to online surveys. And for that, you require online survey tools. Online survey tools  help you gather feedback from multip...

Jotform is an online worldwide platform that helps businesses create robust forms easily on any device. It has limitless customizable templates for its users with 100+ integrations to third-party apps.  This all-in-one workspace collects, organizes, and manages the data online. And not just that, it offers conditional logic in the forms, quick-to-generate reports, automated workflows, and many other features.  So, before jumping straight to its alternatives, let’s find out why Jotform is famous amongst many businesses and users out there. Here are some of the reasons why.  Why is Jotform so popular? Here’re some of the advantages of using the Jotform platform.  Jotform is easy to use to create forms online. 10,000+ templates and themes are available. Mobile-friendly as the forms can be created and accessible on mobile easily. It can be integrated with 100+ applications. It helps you add conditional logic to the forms.  But that’s not it, with these and so many o...

Imagine the internet to be a huge shopping mall. Do you know whose voice would be the loudest in that mall? Not businesses. Not marketers. It would be that of the customers. In a business equation, the weight is always in favor of the customers. The cliche statement that “The customer is always right.” …is always right. Imagine the positive influence a business can have on its bottom line if it can tune into the voice of the customer. But how? What is the voice of the customer and how can you listen to it? What is Voice of Customer (VOC)? Voice of the Customer (VOC) is made up of two things — experiences and expectations. VOC is a term that is used to describe the experience and expectations that customers have from a business. It captures their feedback on what they expect from you, what are their challenges, and what are their thoughts on your product or service. An efficient VOC program helps you identify customer problems and expectations so that you can work on them, improve custo...

Customer Feedback is important! We all know this. But why? Why is every business focusing and recommending to focus on it? What is it about customer feedback that is helping them improve their services or product? And even if one like to start working on it, what is the first place to start? Let’s discuss these in this comprehensive article, ‘Everything you need to know about customer feedback.’ So, what is customer feedback? Customer feedback is anything that your customer shares with you after interacting with your business or using your product or service.  Customer feedback can be shared in form of reviews, ratings, and comments on multiple platforms in multiple ways. And it takes several forms. It is not entirely text-driven nor does it come only in the form of multimedia. It is a cluster of all of them,  which when combined gives an idea of customer satisfaction and brand loyalty. Click to read more:  https://www.surveysensum.com/blog/customer-feedback/

Learn why Surveysensum is your go-to NPS software. Also, learn how to choose the right NPS tool, the features needed for a perfect NPS survey, benefits and more.  Create an NPS survey quicker than ever with the pre-built template Launch a simple NPS survey in just 2 minutes with a pre-defined template that contains a loyalty question and a follow-up open-ended question. Relevant questions, prefab reports dashboard, close loop integrations, etc. are already added to the templates. All you need to do is add your brand's name, set up the follow-up questions, and you are good to go! Click to read more:  https://www.surveysensum.com/nps-software/