SurveySensum

If you are looking for the best free alternatives to SurveyMonkey, then you are at the right place. Each survey tool comes with different capabilities and is available at diverse price points. Though often we assume a brand or product is the best in the industry, we always look for alternatives that can fully meet our business preferences and is a value for money.  SurveyMonkey is survey software that helps organizations gain insights into their audience. It is one of the most prevalent survey tools in the market. You can use it as a general-purpose software for conducting surveys and generating insights.  But that’s not enough for the organizations. And they start looking for SurveyMonkey Alternatives. Click to read more:  https://www.surveysensum.com/blog/surveymonkey-alternatives-and-competitors/

  I recently bought a microwave from an eCommerce website.  Within 1 hour of the delivery, they sent me an NPS survey asking ‘How likely are you to recommend the product to your friends or acquaintances?’ I haven’t even unboxed it yet! Why will I recommend it to anyone? This is one of the most common gaps of many CX programs. Wrong Survey – Wrong Timings! Instead of sharing an NPS survey, at this touchpoint share a CSAT survey asking ‘How was your delivery experience?’ Asking the right questions at the right touchpoint is incredibly important to deliver an exceptional customer experience. But there are many kinds of surveys out there. NPS, CES, and CSAT are the most common ones. All three help you garner customer feedback on their experience with your brands or the product.  So knowing which survey to use at what time and asking the right questions has always been a challenge for the CX practitioners. While one may be suitable for one use case, it might not be for the oth...

  Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience.  But you have to put effort into understanding the emerging customer insights and make the required improvements possible.  Customer feedback tools make this process easier and way more effective.  So, what is a customer feedback tool? A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. There are many kinds of customer feedback tools offering multiple features. Choose the right one depending on your business goals and needs. No matter what tool you pick, it should help you better understand customer experience and improve it. But, h...

What is Customer Experience? How a customer perceives your brand throughout their buyer journey is called Customer Experience. It is the sum total of all the interactions and experiences your customers have with your brand.  Improving customer experience can help you, Boost customer loyalty Increase customer retention Encourage word of mouth and referrals Optimize cost of acquisition  Enhance brand awareness  But how can you do it?  How can you improve customer experience? For that, you require Customer Experience software. What is Customer Experience software? A customer experience software or customer experience management software (CEM) is the one that helps you manage your organization’s interactions with your current and potential customers efficiently.  How? It listens to your customers’ voices, helps you identify experience gaps, analyzes customer responses, improves customer interactions, enhances customer service, and does a lot more. Basically, custome...

Medallia is an ideal tool that pushes the limits of conventional customer feedback tools. It helps you gather feedback through surveys and offers a variety of useful features. However, just like other tools, Medallia also has some setbacks.  So, if you’re looking for a cost-effective tool with better features and fewer drawbacks, then you’ve come to the right place. Because here, we are talking about why people are switching from Medallia competition and what are some of the best alternatives of Medallia.  So, why are people switching to Medallia competitors? From clunky features to high costs, there are many reasons that justify why people switch to Medallia competitors.  Here are the main disadvantages of Medallia that make people look for better customer feedback tools.  Medallia’s  service model  doesn’t offer any ownership over the platform. This forces businesses to engage with a dedicated Medallia Project Team to make surveys, edit surveys, etc. And ...

  What is a Good Net Promoter Score? Net Promoter Score is a standard customer experience metric that enables businesses to gauge their customer retention and loyalty. In simpler terms, the metric measures the willingness of the customers to recommend your brand to their family or friend by asking a simple question –  → How likely are you to recommend us to a family or friend? This question is answered on an 11-point rating scale, ranging from 0 (not at all likely) to 10 (extremely likely). The respondents of these questions are divided into three categories called Promoters, Passives, and Detractors (which we will discuss later) based on their responses. But is your NPS good or bad? Let’s get into it. Click to read more:  https://www.surveysensum.com/blog/what-is-a-good-net-promoter-score/

Yesterday I got a survey from a company about a recent support call. The call was great, I remember. So I thought, Why not? Let’s go ahead and give positive feedback! But when I opened the survey, I no longer wanted to answer their questions. Why? It was a never-ending survey, asking too many detailed questions, and I had to answer ALL THE QUESTIONS to complete the survey. Well, I skipped it entirely! This is what is wrong with many surveys.  Creating surveys is not about just Googling the questions and pasting them in a survey. There are certain unsaid rules to it and you should avoid making certain mistakes Click to read more:   https://www.surveysensum.com/blog/survey-mistakes-to-avoid/