SurveySensum

  A 5-point NPS scale is navigating through the metric system nowadays.  Many organizations have started using it on their mobile surveys and many are in the process of adapting it.  But is this the right scale to measure your customer loyalty? If yes, then what are its applications? Where to use it? And, how to calculate its NPS score? Before indulging in the 5-point NPS scale, let’s talk about the NPS in brief.  Click to read more:  https://www.surveysensum.com/blog/11-point-and-5-point-NPS-scale/

The right way to launch an NPS program – with SurveySensum NPS is more than just a number!  It gives you opportunities for improvements, reduces customer churn, boosts loyalty, gauges customer happiness, and does a lot more.   While businesses are chasing to boost their NPS score, they’ve forgotten that it’s not just about the score but also what comes with the process.  With every NPS survey, you learn what customers are liking, what challenges they are facing, what can be improved, and if they are going to stay with you – only if used correctly. Click to read more:   https://www.surveysensum.com/blog/surveysensum-best-nps-tool/ So, let’s understand what is the right way to launch an NPS program and what you need for it.

Customer feedback has always been a hot topic for companies that aim to be customer-centric. They need to know everything their customers feel about their products, services, support, etc.  And to understand customers’ experience and their expectations, you need online survey tools. So, let’s begin and look extensively at what are online survey tools, their benefits and limitations, how to choose the right online survey tool for your business, and the top 10 online survey tools available in the market.   What are online survey tools?  In the world of digitalization where everything has gone online, your customers have too. So, be where your customers are. And they are on WhatsApp, emails, chatbots on your website, in-apps, web apps, social media, and many more digital channels.  Move from traditional face-to-face (F2F) or phone surveys to online surveys. And for that, you require online survey tools. Online survey tools  help you gather feedback from multip...