SurveySensum

If you are looking for the best free alternatives to SurveyMonkey, then you are at the right place. Each survey tool comes with different capabilities and is available at diverse price points. Though often we assume a brand or product is the best in the industry, we always look for alternatives that can fully meet our business preferences and is a value for money.  SurveyMonkey is survey software that helps organizations gain insights into their audience. It is one of the most prevalent survey tools in the market. You can use it as a general-purpose software for conducting surveys and generating insights.  But that’s not enough for the organizations. And they start looking for SurveyMonkey Alternatives. Click to read more:  https://www.surveysensum.com/blog/surveymonkey-alternatives-and-competitors/

  I recently bought a microwave from an eCommerce website.  Within 1 hour of the delivery, they sent me an NPS survey asking ‘How likely are you to recommend the product to your friends or acquaintances?’ I haven’t even unboxed it yet! Why will I recommend it to anyone? This is one of the most common gaps of many CX programs. Wrong Survey – Wrong Timings! Instead of sharing an NPS survey, at this touchpoint share a CSAT survey asking ‘How was your delivery experience?’ Asking the right questions at the right touchpoint is incredibly important to deliver an exceptional customer experience. But there are many kinds of surveys out there. NPS, CES, and CSAT are the most common ones. All three help you garner customer feedback on their experience with your brands or the product.  So knowing which survey to use at what time and asking the right questions has always been a challenge for the CX practitioners. While one may be suitable for one use case, it might not be for the oth...